Privacy Policy for Walrich Marine Services Pte Ltd

Effective Date: 12 December 2024

At Walrich Marine Services Pte Ltd ("we," "our," "us"), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information in connection with our services, including marine repairs, vessel inspection, and supply of spares, in compliance with the Personal Data Protection Act 2012 (PDPA) of Singapore.

By using our services or accessing our website, you agree to the collection and use of information as described in this policy.

1. Information We Collect

We collect the following types of personal and business information when you engage with us:

a. Personal Information

• Name
• Contact information (e.g., email address, phone number)
• Billing and shipping addresses
• Payment details (credit card information, bank details)
• Vessel details (e.g., name, type, registration number)

b. Business Information

• Company name
• Company address
• Business phone number
• Company contact details

c. Usage Data

• Information about how you access and use our website or services
• Browser information, IP address, and device information
• Cookies and tracking technologies to enhance your experience on our website

d. Service-related Information

• Service requests and feedback
• Inspection and repair details, service history
• Spare parts orders and supply-related data

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide our marine repair services, vessel inspections, and spare parts supplies
• To process transactions and fulfill orders
• To communicate with you about service updates, promotions, and other related information
• To improve and personalize your experience with our services
• To manage and maintain our website and other online platforms
• To comply with legal obligations, regulatory requirements (including the PDPA), and enforce our agreements
• To respond to customer service inquiries and support requests

3. Data Sharing and Disclosure

We may share your information with third parties in the following circumstances:

a. Service Providers

We may share your personal data with trusted third-party service providers who assist us in providing our services (e.g., payment processors, shipping companies, repair contractors). These providers are obligated to protect your information and use it only for the purpose of providing services to us.

b. Legal Requirements

We may disclose your information if required to do so by law or in response to legal processes, such as subpoenas, court orders, or government inquiries. This includes compliance with the Personal Data Protection Act (PDPA) in Singapore.

c. Business Transactions

In the event of a merger, acquisition, or asset sale, your personal information may be transferred to the new owner or business entity.

We will not sell, rent, or trade your personal information to third parties for marketing purposes without your consent.

4. Data Retention

We will retain your personal and business information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations (including the PDPA), resolve disputes, and enforce our agreements.

5. Data Security

We take the security of your personal information seriously and implement a variety of physical, technical, and administrative measures to protect it from unauthorized access, loss, misuse, or alteration. However, please note that no data transmission over the internet or storage system can be guaranteed 100% secure.

6. Your Rights and Choices Under the PDPA

Under the Personal Data Protection Act (PDPA), you have the following rights:

• Access and Correction: You have the right to request access to the personal data we hold about you and request corrections to any inaccuracies.
• Withdrawal of Consent: You may withdraw your consent for the collection, use, or disclosure of your personal data at any time. However, this may impact our ability to provide certain services to you.
• Request for Data Deletion: You may request the deletion of your personal data, subject to certain exceptions as provided by the PDPA.
• Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format, where applicable.

To exercise your rights under the PDPA, please contact us at the details provided below.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website, analyze website traffic, and provide personalized content. You can control the use of cookies through your browser settings, but please note that disabling cookies may affect the functionality of certain parts of our website.

For more detailed information on how we use cookies, please refer to our Cookie Policy (if applicable).

8. Third-Party Links

Our website may contain links to third-party websites. These websites are not operated by us, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites before providing any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements, including updates to comply with changes in the PDPA. We will notify you of any significant changes by posting an updated version on our website, and the "Effective Date" at the top of this page will be revised accordingly.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, how we handle your personal information, or wish to exercise your rights under the Personal Data Protection Act (PDPA), please contact us at:

Walrich Marine Services Pte Ltd